Frequently Asked Questions
1. Do I need a passport and/or a visa?
A passport is the best form of identification when traveling and a requirement for international travel. Domestic travel within the United States requires a state-issued driver's license or identification.
Please note: Beginning October 1, 2021, any state-issued ID or license used as identification within the U.S. must be compliant with REAL ID. If you aren’t sure if your ID complies with REAL ID, check with your state department of motor vehicles or click here to view TSA’s REAL ID guidelines.
Visas for international travel are required for U.S. citizens by some countries for entry and will be advised at the time of booking. If you are not a U.S. citizen, we advise you to speak with the consulate where you are a passport holder.
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2. Do I need travel insurance?
Although no one likes to spend more money, the truth is that anything can happen when traveling. Trip delays, interruptions, or even cancellations can cause unexpected headaches and expenses, but travel insurance can help make sure you are protected for adjustments you need to overcome these situations. Some plans contain cancellation benefits and if you have a covered reason you can be reimbursed for pre-paid non-refundable expenses, like a medical emergency or loss of employment before your trip even begins.
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3. What identification is required for resort or hotel check-in?
When checking in to your resort or hotel you will need your valid driver's license or passport, along with a major credit card for incidentals.
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4. How do I find out about health requirements for my trip?
Our consultants can guide you in understanding the health requirements to travel and enter the destination you are planning to visit. You can also explore our Traveler Resources Hub containing links to important resources, including health regulations. In addition, our parent company’s COVID-19 Traveler Map includes up-to-date information on travel requirements by country. We advise you to speak with your physician on how to obtain medical requirements for travel.
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5. Do I need to pay for my vacation in full?
Some vacation packages require payment in full at the time of booking. However, many of our packages allow you to make an initial deposit and final payment at a later date. Please speak with your travel consultant regarding the payment terms for your specific vacation package.
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